Whether you’re a beginner or a seasoned computer user, we all encounter technical issues at some point. These issues can range from slow-running computers, computers freezing up completely, apps inexplicably crashing, or some oddity that just totally has you puzzled. Help may not be close-by, so what do you do? Dr. Marty Jencius, an Associate Professor in Counselor Education and Supervision at Kent State University, will help guide you through the process of what to consider and steps you can take when you are presented with unruly tech.

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