Lost Audio

[Barbara Grossman]

A friend of mine has a cochlear implant. She was getting sound from her phone and iPad via bluetooth directly to her cochlear. BUT, after she updated to the latest OS, she can no longer get any audio. Her audiologist tried to no avail. She also contacted Apple support but they were not able to help her either. When she asked if she could “downgrade” to the previous OS where she was getting sound, she was told no. Does anyone know of a solution?

Much Appreciated~

Barbara

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Discussion

[George Rubin]

Hi Barbara,

Have your friend try these steps.

Geprge

If the microphones on your iPhone aren’t working

If the sound is unclear during phone calls, during FaceTime calls, in video recordings, or in apps, learn what to do.

Clear the microphones

1. Remove any screen protectors, films, or cases from your iPhone.

2. Clear any debris from the openings of your iPhone.

Contact Apple Support

If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. You might still need to contact Apple Support after following these steps.

If people can’t hear you on phone or FaceTime calls

1. Open the Voice Memos app.

2. Tap the Record button, speak at the bottom of your phone, then stop the recording.

3. When you play back the memo, you should hear your voice clearly.

If people can’t hear you when you’re using speakerphone

1. Open the Camera app.

2. Record a video while speaking at the top of your iPhone.

3. Tap the camera chooser to switch to the other camera. Then record another video while speaking at the top of your iPhone.

4. When you play back the videos, you should hear your voice clearly.

If the microphone doesn’t work in a specific app

1. Go to Settings > Privacy > Microphone.

2. Make sure that the app is enabled.

3. If the app has permission to access your microphone, or if it isn’t listed, contact the app developer.

FaceTime is not available in all countries or regions.

Published Date: <time datetime=”November” 30,=”” 2023itemprop=”datePublished”>November 30, 2023</time>

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[Barbara Grossman]

Thanks George.

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